Category: Strategy Execution

When Asking Customer Feedback is Insulting

The Rediscovery of the Customer

Companies seem to have (re)discovered the customer. You might think that companies can never forget to focus on the customer. I can tell you, they do.

Read More


Navigating Continuous Change – Report of an LBS Workshop

During the reunion of the executive education alumni of the London Business School I had the pleasure to co-moderate one of the workshops. The topic was how to navigate continuous change. About 20 international executives exchanged their experiences. Here are the key learnings.

Read More


Privacy Settings
We use cookies to enhance your experience while using our website. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. We also use content and scripts from third parties that may use tracking technologies. You can selectively provide your consent below to allow such third party embeds. For complete information about the cookies we use, data we collect and how we process them, please check our Privacy Policy
Youtube
Consent to display content from Youtube
Vimeo
Consent to display content from Vimeo
Google Maps
Consent to display content from Google