When Asking Customer Feedback is Insulting
The Rediscovery of the Customer
Companies seem to have (re)discovered the customer. You might think that companies can never forget to focus on the customer. I can tell you, they do.
Clashes at the Top: Handling Tensions in Governance
Tensions at the top of an organization are not rare. Sometimes they are fruitful. But sometimes they are detrimental. They all have to do with power and collaboration. If we would see Governance more as a kind of collaboration rather than a kind of steering, we could solve many of the unproductive tensions.
Trust is like a tree – 8 ways to build Trust.
Trust is essential
Trust is like a tree. Once axed, it takes a long time to have a new tree. That is why any leader should cherish trust within a team. Without trust coöperation becomes difficult, if not impossible. But sometimes you have to work in a situation where there is no trust because there is no relationship. So how do you do that?Read More
Navigating Continuous Change – Report of an LBS Workshop
During the reunion of the executive education alumni of the London Business School I had the pleasure to co-moderate one of the workshops. The topic was how to navigate continuous change. About 20 international executives exchanged their experiences. Here are the key learnings.
Plug-and-Play Employees.
This blog is about the plug-and-play-strategy to hire instant-ready employees.
Executive Pay on the Rise in 2017. The Role of HR.
From a legal point of view, there is no problem with high executive pay. But companies should look at the adverse impact on employee motivation and on leadership reputation. The perceived injustice of exuberant executive pay also harms your organisation. It might decredibilize its leadership and hamper the execution of the strategy.
Merger. When 2 Cultures Come Together
A merger is the integration of two organizations into one. The reasons to do so are numerous: economies of scale, industry capacity reduction, growth, acquisition of know-how … But the data are impressively dramatic. Most mergers fail and destroy value. One of the main reasons is because there is not enough focus on cultural compatibility.Read More
We All Want Autonomy. Really?
This blog is about autonomy. And why it’s not always appropriate to strive to maximize it.
Fairness in Performance Management
Performance Management needs to be fair. Here’s why and how.